In today’s market economy—where information about products, processes, and corporate behavior circulates in a radically open, continuous, and accessible way for every stakeholder, far beyond the traditional transparency that once relied on periodic reports and selective data—one tap on “publish” is all it takes for a customer’s experience, good or bad, to reach thousands of eyes within minutes. Platforms such as TikTok, Instagram, and review forums have turned every interaction into a small public event. Brands no longer compete only with price or convenience; they compete on trust, on consistency, and on the credibility of the stories they tell.
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